Tech support & requests
Trouble with your Chromebook, VLA, or your account? You don't have to call your coach. Here's how to get help fast and handle the most common issues yourself.
Submit a tech request through the Help Desk
The fastest way to get help is to submit a ticket through the GOVS Help Desk. Tell us what's going on, and our tech team will pick it up and get you back up and running.
Use the Help Desk for things like Chromebook problems, VLA trouble, login issues, or account questions.
Try these common fixes first
Some issues you can solve in a minute. A few of the most common:
Forgot your login or password?
Contact the GOVS office to verify your identity and get help getting back in.
Hours not logging?
Make sure you're saving your work often and have a strong internet connection - time only records up to your last save.
VLA acting up?
Check your connection first, then submit a Help Desk ticket if it continues.
Get help with your Chromebook
Your GOVS Chromebook is school-issued and supported by our tech team. For setup questions, care guidelines, or repairs, see the technology page - and for anything broken or not working, submit a Help Desk ticket so we can fix or replace it.
